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On-site service

Field Service

Are you dealing with a malfunction or defect, perhaps without any obvious cause? Or do you want to know the condition of your electronics?

Depending on your specific question, we will provide you with customized service on site. We will visit you as soon as possible. With our on-site service, we will determine the condition of your electronic systems on site, and give you insight into the cause of malfunctions and defects.

What service do we offer you on site?

  • Equipment inspection

  • Locating and identifying the malfunction or defect

  • Reading software, parameters and settings

  • If possible, fixing malfunctions and/or defects on-site

  • Analysing industrial networks such as PROFIBUS / PROFINET

  • Risk analysis and management of spare parts

Fast and professional

Due to our geographical distribution, our skilled technicians are quickly on site. We apply the highest quality standards and work according to a professional procedure.

Specialist service and extensive stock

Is the malfunction caused by faulty electronics? We clean, repair and test the part for you in one of our repair sites. You can also choose to exchange your defective electronics for tested electronics from our stock. This is a time- and cost-effective option in which we immediately send a tested spare part directly from stock in exchange for the faulty electronics.

Interested?

Please contact us at uksales@unisgroup.com or +44 1604 499 777 and we are happy to discuss the possibilities. Would you prefer us to contact you? Please leave your details below and we will contact you as soon as possible.

Frequently asked questions (FAQ)

We offer a wide range of on-site services, including:
  • General fault finding
  • Inventory and risk analysis
  • PROFIBUS / PROFINET analyses
  • Thermographic measurements
  • Parameter and program backup management
  • Module installation
  • Control cabinet cleaning
  • Physical connection checks
If we have an available engineer, the correct information has been provided, and the quotation has been approved, we can come to your location relatively quickly, depending on the distance and travel time.
The costs for our Field Service engineer are calculated per half-day. One half-day represents 4 hours of work. These costs exclude travel expenses and reporting fees. Additional reporting fees are charged for a PROFIBUS or PROFINET analysis.
No, the costs for our on-site service are calculated based on post-calculation.
No, we do not perform repairs on electronic modules on-site. Repairs are carried out exclusively at our repair centers. However, we are capable of repairing physical connections on-site.

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