Repair

Emergency service

Making sure your production processes proceed problem-free is very important to us, even if your industrial electronics fail after working hours. When a component causes downtime and must be repaired or replaced as soon as possible, UNIS Group offers an emergency service with fast turnaround times.

Promote optimal progress

To limit production downtime and breakdowns, it is also essential that you have access to properly functioning and tested electronics quickly. In order to guarantee optimal progress in your production processes, we supply new and refurbished (end-of-life) items ex-stock. In addition, through our spare stock agreement, we can keep critical parts in stock for you at UNIS Group. Our extensive inventory and our growing network of suppliers ensure your machines will be operational again with minimum delay.

Urgent repairs

Has your production process come to a halt due to defective electronics? Urgent repairs ensure that your production process is restarted as soon as possible.

Benefits of an urgent repair:

We immediately start repairing the defective part on arrival at our premises
Urgent repairs are also possible after office hours and during the weekend
A 24/7 service to minimise your production standstill

Response contract

UNIS Group offers a 24/7 service to minimise your production standstill. At an extra cost, urgent repairs are also possible after office hours and during the weekend. With a response contract, you can also reduce / minimise these extra fees.

Exchange

You can choose to exchange your defective electronics for tested electronics from our stock. This is a time- and cost-effective option in which we immediately send a tested spare part directly from stock in exchange for the faulty electronics.

After you have received the working part from us you will have one month to send your defective part back to us. By choosing our exchange service you will shorten your production standstill period.

Interested?

Please contact us at int@unisgroup.com or +31 566 62 44 62 and we are happy to discuss the possibilities. Would you prefer us to contact you? Please leave your details below and we will contact you as soon as possible.

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Frequently asked questions (FAQ)

How long does an Emergency repair take on average?

That depends on the module and the severity of the defect. No exact time frame can be given for this. We will do our upmost to return the repair as soon as possible.

What are the rates for urgent repairs?

The rates for emergency repair differ per module, please contact our sales department. They can often provide a price indication immediately.

What are the costs if my product is beyond repair?

Nothing. All our repairs are on a 'no cure, no pay' basis. The chances of us not being able to repair your product are minimal. Of all our repairs, 93% are successful. If your product is beyond repair, we can dispose of the product in an environmentally conscious and responsible manner at your request.

What is the difference between an emergency repair and a standard repair?

An emergency repair is processed immediately upon receipt. A standard repair will be dealt with after the then current waiting time. For the current waiting time, please contact our sales department.

Do you also carry out repairs on site?

Yes we can come on site, but not for repairing modules. This should be done in our workshop. However, we offer a number of on-site services. Please see our Field Service page for these or speak with our Sales Team to discuss.

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