Frequently asked questions (FAQ)
Common issues often involve the control foils, control buttons, or the absence of a display. These defects are frequently caused by wear and tear.
Yes, we load software when possible. This is dependent on the brand and model, and an additional fee may apply. Your sales contact person will discuss this with you. Tip: Always ensure you have a backup of your software.
In some cases, yes. This is dependent on the brand and model, as well as the condition of the old HMI
This depends on the brand and situation. We attempt to preserve and restore the software as it was when it arrived, but we cannot guarantee it.
A faulty HMI may exhibit no display, unresponsive controls, incorrect responses, or a lack of communication with the device (PLC) it is connected to.